![]() For expedited shipments, orders placed Monday through Friday by 3 am ET (excluding holidays) for in-stock items, will be processed within the same day.For ground shipments, orders placed Monday through Friday for in-stock items, will be processed within 1-3 business days.UPS SurePost® combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. UPS SurePost® may be used for extra small packages (under 12" cube) being delivered to PO addresses. For packages shipped to locations in the US, we use UPS Ground.If you have any questions contact us at 201.806.1897 or through Friday 8:00am - 5:00pm EST ![]() The exchange process, please return your original item and place a new order for the item you want. Please allow up to 2 billing cycles for the refund to appear on your statement. Upon receipt of your return or exchange, we will process your request within 3 business days. We will provide a full refund of the purchase price and assist you with a new order if you would like a reshipment.Īny shipments replacing an incorrect item must be shipped to the order’s original shipping address only. We also ask that you keep all packaging and packing materials for future inspection of damaged items by the carrier. Please notify our customer service team within 48 hours of receiving your shipment, and include pictures of any incorrect, damaged, or defective items. If you receive damaged, defective, or incorrect items, we are committed to making it right. If you would like to know the shipping fee, and estimated refund total, please contact us at If you receive damaged, defective or incorrect items The return shipment fee depends on your location and the quantity of knives that you're returning. Knives returned will have the shipping cost deducted from the refund total. Returning Knives which had delivered free of shipping fee We do not reimburse shipping charges on returns. Without proof of purchase, we are unable to accept any items for return or exchange.Īll items marked “ Clearance” may not be returned or exchanged. Please keep the packing slip and include it with the return packages. We reserve the right to refuse used or broken items. MTC Kitchen accepts returns of any new and unused item in its original condition for a full refund or an exchange within 30 days of customer receipt. Return Policy If you are not satisfied with items
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